Returns & Exchanges

At William Wood Watches, we want you to be completely satisfied with your luxury timepiece. If for any reason you are not happy with your purchase, we offer a 30-day return policy for items in original, unworn condition.

1

Initiate Your Request

Contact our concierge team via email with your order number and reason for return to receive your Return Merchandise Authorization (RMA) number.

2

Package Your Timepiece

Carefully place the watch in its original presentation box, ensuring all protective films, manuals, and warranty cards are included to avoid restocking fees.

3

Secure Shipment

Affix the provided prepaid shipping label to your package and drop it off at an authorized courier location, ensuring you obtain a tracking receipt for your records.

4

Inspection and Refund

Once our master watchmakers verify the condition of the returned item, we will process your full refund or exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing